Service pack 2

What's included:

Number of service visits per year: 2
Priority status*: 2 working days ***
Parts & labour discount: 5%**

Cost^±:

Compact (up to 6,000 kg): £352.80
Performance (up to 30,000 kg): £470.40

Service pack 4

What's included:

Number of service visits per year: 4
Priority status*: 1 working day***
Parts & labour discount: 15%**

Cost^±:

Compact (up to 6,000 kg): £704.50
Performance (up to 30,000 kg): £938.60

Consumables

Consumables cover is available as an optional extra and covers wear and tear of parts such as wheels and batteries, helping you to fix your maintenance costs and maximise uptime.

Service+

Our Service+ offers extended support hours, providing the ability to remotely support and diagnose issues with your electric tug and giving you peace of mind outside of office hours.

Servicing & maintenance

Q: "How long is the warranty on an electric tug? "

"Our electric tugs come with a 12-month warranty as standard. The tug chassis and metalwork are also covered by a five-year structural warranty. We offer an extended major component warranty on all our machines for up to five years – this means that you only pay for consumables and damage. Our extended warranty includes comprehensive cover against sudden mechanical or electrical failure of all factory-fitted components on your electric tug. "

Q: "How do I log a warranty claim?"

"We’ll be happy to support you in logging a warranty claim. To do so, please call our service team on +44 (0)1335 301869 or click here to submit a warranty claim online. Please have your electric tug serial number and site details available when calling."

Q: "How often are the service intervals? "

"Service intervals for electric tugs depend on how frequently and intensively they are used. We offer three recommended service plans to suit different operating environments: Light – for occasional or low-duty use Standard – for routine daily use or double-shift operation Intensive – for heavy-duty or continuous multi-shift applications These plans are fully flexible and can be tailored to your needs. For example, you might choose a lighter plan but increase the number of service intervals, or vice versa. Our team can provide a professional recommendation at point of purchase to ensure your chosen plan aligns perfectly with your application and usage patterns."

Q: "How do I order spare parts? "

"To order spare parts for your electric tugs, contact the MasterMover parts team at parts@mastermover.com or call +44 (0)1335 301869 "

Q: "What are the labour and call out charges?"

"With MasterMover, there are never any hidden costs for travel time and waste disposal. You’ll always know exactly what you’re paying for and how much it will be. Standard business hours are Monday to Friday 08:00-17:002025 Standard hours call out charge £225*2025 Hourly labour rate £77.50* *Prices are based on non-contract status and for UK customers only."

Preventative maintenance

Keep your electric tugs moving with planned maintenance to prevent downtime and protect your investment by extending machine life.

Existing customer? Get in touch

Planned maintenance,
lifetime support

Maximise uptime and avoid potentially costly breakdowns with planned servicing packs. Our service engineers provide scheduled maintenance and safety checks, backed by lifetime technical support and guaranteed parts delivery.

Regular servicing is the key to safeguarding your electric tug’s performance and protecting your investment. We offer a range of flexible service packs so you can choose the best option for you.

Light

Ideal for occasional or low-duty use

Tell me more

Standard

Perfect for routine daily use or double shifts

Tell me more

Intensive

Best for heavy-duty or multi-shift use

Tell me more

New machine purchase	Light 2 /ye Ideal for occasional or low-duty use Billed Annually Tell me more	Standard 2 /ye Perfect for routine daily use or double shifts Billed Annually Tell me more	Intensive 2 /ye Best for heavy-duty or multi-shift use Billed Annually Tell me more
Critical parts kit	Optional	Recommended	Strongly recommended
Extended warranty	1 year	2–3 years	3–5 years
Service intervals	1 per year	2 per year	4 per year
Operator training	Optional	Recommended	Strongly recommended
Build your own plan

Servicing add-on	2 /ye Billed Annually
Preventative maintenance	Choose preferred option or renewal of existing contract
Parts purchases	Unplanned parts orders available from local Service Partner or direct from MasterMover (region dependent)
Critical parts kit	Always available in case of additional site requirements
Operator training	Remote and onsite machine training available to help get the most out of your machine
Available post-purchase

Servicing add-on

Preventative maintenance

Regular servicing helps identify wear and tear early to prevent costly breakdowns and downtime. Our in-house engineers carry out planned maintenance to keep your electric tug performing at its best.

Extend machine life

Priority parts supply

Lifetime technical support

Up to 5 years' warranty

Our electric tug range

All MasterMover electric tugs are eligible for maintenance packages – whether added at point of machine purchase or for machines already in use.

SmartMover

Up to 2,000 kg

SmartMover

Up to 2,000 kg

Easily move wheeled trolleys weighing up to 2,000 kg. with the SmartMover range of tug pushers.

View SmartMovers

MasterTug

Up to 20,000 kg

MasterTug

Up to 20,000 kg

The MasterTug range delivers unrivalled manoeuvrability when moving heavy-wheeled loads weighing up to 20,000kg.

View MasterTugs

MasterTow

Up to 20,000 kg

MasterTow

Up to 20,000 kg

The MasterTow range of powerful, easy-to-use electric tow tugs, is ideally suited to towing loads and trolleys weighing up to 20,000kg.

View MasterTows

PowerSteered

Up to 70,000kg

PowerSteered

Up to 70,000kg

Our PowerSteered range of wireless tugs allows a single operator to move loads up to 70,000kg with remote control.

View PowerSteered tugs

MasterHandler

Up to 4,000kg

MasterHandler

Up to 4,000kg

The MasterHandler range is specifically designed to deliver the controlled movement of loads weighing up to 4,000kg.

View MasterHandlers

Stainless Steel

Up to 15,000kg

Stainless Steel

Up to 15,000kg

Seamlessly integrating into sterile environments, our Stainless Steel range is trusted by biopharma and food manufacturers.

View Stainless Steel tugs

AllTerrain tugs

Up to 5,000kg

AllTerrain tugs

Up to 5,000kg

The AllTerrain range enables the safe movement of heavy-wheeled loads and carts weighing up to 5,000kg.

View AllTerrain tugs

Trailer Moving System

Up to 20,000kg

Trailer Moving System

Up to 20,000kg

The Trailer Moving System is the ideal solution to move unladen trailers weighing up to 20,000kg, in manufacturing and in the yard.

View TMS

MasterMover servicing

Our engineers visit your site for planned servicing, maintenance, and repairs. Consistent quality, genuine parts, and full service records – handled end to end by us.

Third-party provider

Use a maintenance provider of your choice. We advise on schedules and checks, supply parts, and share documentation so your provider can maintain MasterMover standards.

In-house maintenance

If you have in-house maintenance or engineering resources, we provide schedules, documentation, and remote technical support with fast parts delivery when you need it.

Industry-trusted servicing

Global organisations rely on our servicing and maintenance to keep their equipment at peak performance – day in, day out.

FAQs: Your questions, answered

How long is the warranty on an electric tug?

Our electric tugs come with a 12-month warranty as standard. The tug chassis and metalwork are also covered by a five-year structural warranty.

We offer an extended major component warranty on all our machines for up to five years – this means that you only pay for consumables and damage. Our extended warranty includes comprehensive cover against sudden mechanical or electrical failure of all factory-fitted components on your electric tug.

How do I log a warranty claim?

We’ll be happy to support you in logging a warranty claim. To do so, please call our service team on +44 (0)1335 301869 or click here to submit a warranty claim online.

Please have your electric tug serial number and site details available when calling.

How often are the service intervals?

Service intervals for electric tugs depend on how frequently and intensively they are used. We offer three recommended service plans to suit different operating environments:

Light – for occasional or low-duty use
Standard – for routine daily use or double-shift operation
Intensive – for heavy-duty or continuous multi-shift applications

These plans are fully flexible and can be tailored to your needs. For example, you might choose a lighter plan but increase the number of service intervals, or vice versa. Our team can provide a professional recommendation at point of purchase to ensure your chosen plan aligns perfectly with your application and usage patterns.

How do I order spare parts?

To order spare parts for your electric tugs, contact the MasterMover parts team at parts@mastermover.com or call +44 (0)1335 301869

What are the labour and call out charges?

With MasterMover, there are never any hidden costs for travel time and waste disposal. You’ll always know exactly what you’re paying for and how much it will be.

Standard business hours are Monday to Friday 08:00-17:00

2025 Standard hours call out charge £225*
2025 Hourly labour rate £77.50*

*Prices are based on non-contract status and for UK customers only.

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Compact (Up to 6,000kg)

Performance (Up to 70,000kg)

SmartMover

MasterTow

MasterTug

AllTerrain

MasterHandler

PowerSteered

Trailer Moving System

ATEX/IECEx

Stainless Steel

Automated Guided Vehicles

Custom Solutions

Rentals

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Safer pharmaceutical material handling

Remove manual handling and reduce staff fatigue