MasterConnect

Your questions, answered: FAQs

What is MasterConnect?

MasterConnect is the MasterMover smart add-on, connecting machines to an easy-to-use platform. Designed to improve product longevity and return on investment by providing real-time usage data on your electric tugs to inform operational decision-making.

MasterConnect helps businesses to:

• Increase productivity with real-time fleet and performance data.
• Improve safety by monitoring machine use and operator permissions.
  
• Minimise downtime with predictive maintenance alerts.
• Help extend machine life through smarter usage.

Which machines are compatible with MasterConnect?

MasterConnect is available on new purchases of our PowerSteered range:

• PS800+
• PS800+ LH
• PS1000+
• PS1200+
• PS1500+
• PS2000+
• PS2500+
• PS3000+
• PS7000+

Can MasterConnect be fitted to existing machines?

No, MasterConnect is only available on new machine orders of our PowerSteered range.

Does MasterConnect store data securely?

Yes, any data collected through MasterConnect is stored securely. We work with suppliers that use industry-leading practices and encryption on all communication between users and electric tugs.

All data is encrypted, access-controlled, and hosted on trusted cloud infrastructure. Data is stored on secure servers located in Germany.

Users access this data via a secure online dashboard available on desktop and mobile. Users can view live information, usage history, and machine alerts all in one place.

MasterConnect tracks key operational data such as position, traction hours, battery level, and key switch hours.

 

What alerts does MasterConnect provide?

MasterConnect provides real-time machine and usage alerts, such as low battery and charging issues, geofence* entries, and many other activities. These alerts can be viewed on the dashboard or sent directly via email and push notification.

*Geofences are virtual boundaries that can be set around defined locations, such as factories and facilities. MasterConnect sends automatic alerts when an electric tug enters or leaves a geofenced area, improving security and control.

How does access control work?

MasterConnect allows for operator permissions to be set by linking machine operation to authorised users or RFID tags. This ensures that only trained and approved operators can start up or move electric tugs.