MasterMover | Aftersales Support
As the manufacturer of your MasterMover, we are best placed to maintain your machine and ensure that it operates safely and reliably throughout its life.
We realise that your MasterMover may form an integral part of your operation and that people will rely on it to complete their daily work. For this reason, MasterMover offer a complete aftersales maintenance and emergency repair service.
We have a team of regionally based technicians who carry out routine service and equipment inspections as well as respond to emergency breakdowns. High-tech customer relationship management software and in-vehicle GPS tracking ensures that we can respond to your needs as efficiently as possible.
Regular servicing is the key to safeguarding your MasterMover’s performance. With this in mind we offer a range of planned preventative maintenance (PPM) programmes designed to ensure that your MasterMover is always safe and reliable.
Your working environment and the level of usage will place unique demands on your MasterMover, please consult with one of our representatives or your MasterMover technician to establish which Service Pack is the best for you.
|Service Pack 2||Service Pack 3||Service Pack 4|
|Number of service visits per annum||2||3||4|
|Priority status*||48 hours||24 hours||8 hours|
|Parts & labour discount**||5%||10%||15%|
Each service pack includes the travel to site and the labour to carry out the service but excludes any parts or labour for additional repairs.
* Priority status – this means that we will aim to have an engineer on site within the indicated time. This does not constitute a commitment to meet these times in every case.
** This is the discount automatically applied to parts and labour charges.
Other Equipment Servicing
Did you know, we don’t just service MasterMover equipment?
Consolidate all your servicing under one provider- we make it our business to keep yours moving.
Certified Operator Training
Health and safety training has to be one of the most important challenges facing businesses today.
Did you know?
As the manufacturer of your MasterMover we recommend your operators have refresher training every two years.
Genuine MasterMover Parts
Our parts are specific to your model of MasterMover and they provide superior quality. By using genuine MasterMover parts, you can be assured that your machine will be restored to the exacting standards it met when being manufactured. In addition, every genuine MasterMover part comes with a 12 month fitted parts warranty.
Trained technicians who think ‘safety’
All of our regionally based technicians have undergone a rigorous factory based training programme in order to ensure that you get a fast and reliable maintenance and repair service for your MasterMover. They receive regular update training on the latest components, processes and design changes which equips them to optimise your MasterMover’s performance every time they visit.