Customer Support

Expert aftersales support you can count on

Keeping your electric tugs moving with dependable service and support.

In-house support team

Full OEM support, wherever you are in the world… 

With expert in-house support, you’ll have the confidence knowing that we’re here to help wherever you are in the world. Fast, expert support is on-hand to help with questions, diagnostics, approved parts and warranty support. 

Nationwide support

Electric tug maintenance and technical support available globally

MasterMover has a global technical support team, alongside a global network of service partners, to ensure peace of mind when using any of our machines.

Our best-in-class customer service tools ensure that service is efficiently delivered, every time.

Our team is available to support technical enquiries to provide best practice guidance and diagnosis of any concerns for prompt resolutions. 

You’re in safe hands with MasterMover

As the manufacturer of your electric tug, MasterMover has a range of support options in place to  keep your machine serviced and maintained.

Our team of field service engineers are on hand to carry out routine maintenance and address any issues, whilst our customer service team is available to answer your questions and offer expert advice. 

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We know your equipment

As the market-leading manufacturer of electric tugs, we know a thing or two about material handling equipment. We also understand how critical they are to your processes. With expert engineers and in-house support, you can be confident in receiving the best remote support.  

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Here when you need us most

It’s frustrating when things go wrong but timely support can make all the difference. Using our experienced office support and global support engineers means we can always respond to your needs as efficiently as possible. 

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Global service partners and in-house expert support

With an expansive range of global service partners, our customers are confident in our after-sales support. Where we don’t have a local partner, our UK-based team is on-hand for remote support and diagnostics.  

Service pack 2

What's included:

Number of service visits per year: 2
Priority status*: 2 working days ***
Parts & labour discount: 5%**


Compact (up to 6,000 kg): £352.80
Performance (up to 30,000 kg): £470.40

Service pack 4

What's included:

Number of service visits per year: 4
Priority status*: 1 working day***
Parts & labour discount: 15%**


Compact (up to 6,000 kg): £704.50
Performance (up to 30,000 kg): £938.60


Consumables cover is available as an optional extra and covers wear and tear of parts such as wheels and batteries, helping you to fix your maintenance costs and maximise uptime.  


Our Service+ offers extended support hours, providing the ability to remotely support and diagnose issues with your electric tug and giving you peace of mind outside of office hours.  

Your Questions, Answered – FAQs 

How long is the warranty on an electric tug?

Our electric tugs come with a 12-month warranty as standard. The tug chassis and metalwork are also covered by a five-year structural warranty.

We offer an extended major component warranty on all our machines for up to five years – this means that you only pay for consumables and damage. Our extended warranty includes comprehensive cover against sudden mechanical or electrical failure of all factory-fitted components on your electric tug. 

How do I log a warranty claim?

We’ll be happy to support you in logging a warranty claim. To do so, please call our service team on +44 (0)1335 301869 or click here to submit a warranty claim online.

Please have your electric tug serial number and site details available when calling.

How often should I service my machine?

Service intervals for electric tugs depend largely on how often they are used. To ensure your machine is always in good working order, we recommend regular servicing.

Regular recommended service intervals can be easily managed with a simple-to-follow but comprehensive checklist guide to ensure optimum performance from the machine.

Technical literature is available to all customers ensuring routine maintenance is completed to the recommended standards. Digital versions of parts catalogues and operator manuals are available to support all machine servicing needs. 

How do I order spare parts?

Contact the MasterMover parts team at or call +44 (0)1335 301869 

Speak to customer support

Please contact our service team and we'll be in touch.