About MasterMover® International Ltd
IntroductionMasterMover® International is the award-winning manufacturer of pedestrian electric tugs and widely recognised as a market leader in providing solutions for moving wheeled loads. Since the company’s inception in 1995 MasterMover® have provided handling solutions to some of the biggest brand names in industry, both nationally and globally. Today MasterMover® has a portfolio stretching to 27 models, all specifically designed to safely and efficiently transport wheeled loads. Deployed across the World, MasterMover® products are used within a range of industries in the UK, Mainland Europe, Asia, Australia and also North and South America. The Derbyshire based company are committed to design and manufacturing and employ skilled people, many of whom live locally.
Facilities
In late 2007 MasterMover® relocated its business headquarters to a larger site based at the Airfield Industrial Estate, Ashbourne. The new location in the south of Derbyshire enables MasterMover® to employ more staff to cope with an increasing workload. Admirably, MasterMover® decided not to move premises until a suitable building in Ashbourne had been found, reinforcing the local values and loyalty that the business maintains. The move has proved very successful, with the extra workspace complementing the company’s rapid growth and enabling further progress.
Our Team
Technical service - The MasterMover® technical service team are extensively trained and dedicated to providing a quick and hassle-free service to their customers. Problems are identified and eradicated with minimum delay. Consistent levels of stock supported by overnight deliveries of parts ensure a rapid response. With a sophisticated analysis and tracking system, the engineers deliver an efficient and professional service.
In addition to this, the department’s experts perform annual evaluations of the equipment and its performance, operator training as well as discussing individual requirements. A variety of warranty cover plans offered by MasterMover® provide further security for consumers and businesses alike.
In addition to this, the department’s experts perform annual evaluations of the equipment and its performance, operator training as well as discussing individual requirements. A variety of warranty cover plans offered by MasterMover® provide further security for consumers and businesses alike.
Sales
The MasterMover© sales team combine high-quality customer focused solutions with the responsibility of increasing the client base on an international scale. Through relationships built with contacts and an ever-expanding portfolio of products, the team help to develop the sales for machines, hire contracts and spares. The team support the customer with product advice tailored to each individual application, personal visits and application assessments. The department are always striving to reach a diverse range of new markets so that MasterMover® can continue the growth pattern they have experienced in the last decade. Our experience within the pedestrian materials handling market allows us to quickly supply credible solutions for specific handling problems allowing you to meet the demands of your employees’ welfare.
Design
The MasterMover® design team constantly works to increase productivity and effectiveness of the product range, while maintaining high health and safety standards. Employing the latest 3D CAD technology the team offer specialist packages to customers requiring unique and inspired solutions. The in-house department uses industrial design software working closely with businesses to provide accurate and desirable products. To ensure that MasterMover® operates to maximum efficiency the on-screen concept can be viewed and modified by the consumer prior to manufacture. A standard range of attachments has been developed offering excellent flexibility with the addition of specialist designs when required. Working to ISO quality operating procedures all drawings remain with MasterMover® so repeat orders and modifications to clients’ machines are well supported.
Production & Manufacturing
The on-site manufacturing department consists of experienced engineers working with highly developed technology and state-of-the-art assembly lines.
Focusing on quality and professional production the facility ensures all models are assembled accurately and specifically to each customer’s demands. The engineers are able to offer complete flexibility on small or large volume orders eliminating any concerns for the consumer.
Focusing on quality and professional production the facility ensures all models are assembled accurately and specifically to each customer’s demands. The engineers are able to offer complete flexibility on small or large volume orders eliminating any concerns for the consumer.
Partners
MasterMover® is proud of the people and businesses we work with around the world. Approved resellers outside the UK mainland have direct access to our systems and knowledge. They are supported by a dedicated account manager which is supported by our business. We supply all our resellers’ ongoing training and all the tools and support they need to deliver you the customer a first class load moving solution..
Our Mission Statement
MasterMover® will continue to provide effective materials handling solutions and expert support to its international customer base. It will strive to achieve the highest standards of quality in their workforce, products and services, whilst maintaining their status as a forward thinking market leader.
Our Guarantee
It is the responsibility of MasterMover® to ensure the solution delivered is fully mobilised and effective. If the consumer deems the product unsuitable every effort will be made to provide a full replacement or refund. We strive to offer the customer product security through annual assessments, warranty plans and tailored advice from fully trained engineers*.
Our Awards
The awards received by MasterMover® underline the company’s dedication to achieving the highest standards of health and safety within the workplace.
Safe Contractor
In July 2008, MasterMover® gained acceptance to the Safe Contractor national register after reaching health and safety standards in accordance with the Safe Contractor national requirement. The accreditation demonstrates the company’s conviction to prioritise health and safety, reducing the need to complete application forms and therefore saving time, effort and resources.
CHAS
In addition to this, the government-run health and safety body, the Contractors Health and Safety Assessment Scheme (CHAS), certified MasterMover® after the business demonstrated compliance and management of health and safety legislation. The accreditation reflects the company’s efforts at instilling high standards of safety for it’s workforce and customers.
ISO 9001 : 2000
MasterMover® also successfully renewed their ISO accreditation for the design, manufacture, supply and repair of their electric tugs. The assessment by the Independent European Certification (IEC) was made in respect of their quality management system and successful processes put in place within the company.
* The guarantee is part of our terms and conditions of sale. Details are available upon request.
