About MasterMover Ltd
Introduction
MasterMover is the award-winning manufacturer of pedestrian electric tugs and widely recognised as a market leader in providing solutions for moving wheeled loads from 50Kgs to 100,000kgs. Since the company’s inception in 1995 MasterMover have provided handling solutions to some of the biggest brand names in industry, both nationally and globally. Today MasterMover has a portfolio stretching to 23 models, all designed to safely and efficiently transport wheeled loads. Deployed across the World, MasterMover products are used within a range of industries in the UK, Mainland Europe, Asia, Australia and also North and South America. The Derbyshire based company are committed to design and manufacturing and employ skilled people, many of whom live locally.
Facilities
In late 2007 MasterMover relocated its business headquarters to a larger site based at the Airfield Industrial Estate, Ashbourne. The new location in the south of Derbyshire enables MasterMover® to employ more staff to cope with an increasing workload. Admirably, MasterMover decided not to move premises until a suitable building in Ashbourne had been found, reinforcing the local values and loyalty that the business maintains. The move has proved very successful, with the extra workspace complementing the company's rapid growth and enabling further progress.
Our Team
The MasterMover technical service team are extensively trained and dedicated to providing a quick and hassle-free service to their customers. With a tracking and messaging system fitted to a national fleet of vehicles, the engineers can deliver a fast and professional service every time. Consistent levels of vehicle stock supported by overnight deliveries of parts ensure a rapid response. In addition to this, we offer peace of mind service contracts, operator training as well as arranging individual service requirements. We are also accredited with (CHAS) Contractors Health and Safety Assessment Scheme and Safe Contractor making access to your site safer and efficient. Our objective is to offer lifetime product support to your investment and maintain a service level that exceeds your expectation.
Sales
The MasterMover sales team combine high-quality customer focused solutions with the responsibility of increasing the client base on an international scale. Through relationships built with contacts and an ever-expanding portfolio of products, the team help to develop sales by offering the very best solutions and benefits. The team supports the customer with product advice tailored to each individual application and free onsite demonstrations with application assessments. Our experience within the pedestrian materials handling market allows us to quickly supply credible solutions for specific handling problems allowing you to improve safety and increase productivity.
Design
The MasterMover design team works with the latest Solid Edge 3D CAD software which allows continuous improvement to the product in accordance with our ISO procedures. The team offer specialist packages to customers requiring unique and inspired solutions. The in-house department uses industrial design software working closely with businesses to provide accurate and desirable products. To ensure that MasterMover® operates to maximum efficiency the on-screen concept can be viewed by the customer prior to manufacture. A standard range of attachments has been developed offering excellent flexibility with the addition of specialist designs when required. Working to ISO quality operating procedures all drawings remain with MasterMover so repeat orders and modifications to clients' machines are well supported.
Production & Manufacturing
The on-site manufacturing department consists of experienced engineers working with highly developed technology and state-of-the-art assembly lines. Focusing on quality and professional production the facility ensures all models are assembled accurate's demands. The engineers are able to offer complete flexibility on small or large volume orders eliminating any concerns for the customer. When fast delivery times are needed we will mobilise our resources to achieve the very best result for you.
Our Partners
MasterMover is proud of the people and businesses we work with around the world. Approved resellers outside the UK mainland have direct access to our systems and knowledge. They are supported by a dedicated account manager which is supported by our business. We supply all our resellers' ongoing training and all the tools and support they need to deliver you the customer a first class load moving solution.
Our Mission Statement
MasterMover will continue to provide effective materials handling solutions and expert support to its customers through product innovation and excellent customer service.
Guarantee
MasterMover wants to offer the very best to our customers. It is our responsibility to ensure the handling solution delivered is fully mobilised and effective in accordance with your requirements. If you are not satisfied with the solution we have installed then we will provide an alternative product replacement or refund*.
Our Awards
The awards received by MasterMover underline the company's dedication to achieving the highest standards of health and safety within the workplace. Safe Contractor - MasterMover gained acceptance to the Safe Contractor national register after reaching health and safety standards in accordance with the Safe Contractor national requirement. The accreditation demonstrates the company's conviction to prioritise health and safety, reducing the need to complete application forms and therefore saving time, effort and resources CHAS - The government-run health and safety body, the Contractors Health and Safety Assessment Scheme (CHAS), certified MasterMover after the service team demonstrated compliance and management of health and safety legislation. The accreditation reflects the company’s efforts at supporting high standards of safety for its workforce and customers. ISO 9001 : 2000 - MasterMover quality system maintains ISO accreditation for the design, manufacture, supply and repair of their electric tugs. The assessment by the Independent European Certification (IEC) was made in respect of their quality management system and successful processes put in place within the company.
* The guarantee is part of our terms and conditions of sale. Details are available upon request.
MasterMover® is a Registered Trade Name. All Rights Reserved. ©2010 MasterMover® Ltd